Chat Workflows

Chat workflows connect the conversation interface to your workflow automation. Instead of manually triggering a workflow from a work item or waiting for a schedule, you can start a workflow by sending a message — and keep the conversation going while the workflow runs.

How chat workflows work

A chat workflow is any workflow that uses a Chat Session Trigger as its starting node. When you send a message in a conversation that matches the trigger's configuration, the workflow begins executing. Nodes in the workflow can send messages back to the conversation, ask you questions, and wait for your reply before continuing.

This creates an interactive loop where you and the workflow exchange messages to accomplish a task together.

Starting a chat workflow

Open a conversation in your project.
Send a message that activates a workflow with a Chat Session Trigger. Your administrator or a workflow author will tell you what phrase or command to use.
The workflow responds in the conversation thread, and you can reply to provide additional input.

Some chat workflows may also appear as suggested actions in the conversation interface, so you can start them with a single click.

Interactive workflows

Chat workflows can pause at Wait for Chat Input nodes to ask you a question and resume once you reply. This makes it possible to build multi-turn interactions, such as:

Confirming a plan before the agent starts writing code
Choosing between options the AI has generated
Providing a clarification the agent needs to continue

Your replies are passed as variables into the workflow, so the agent's behavior adapts based on what you say.

Use cases

Guided planning — A workflow that asks you a series of questions and then creates a set of work items based on your answers
On-demand agent runs — Start an agent workflow for a specific work item by describing it in the chat
Status queries — A workflow that fetches and summarizes current board state in response to a question

Next steps

Conversations Overview — Understand how conversations work
Triggers — Learn about the Chat Session Trigger node
AI Assistant — Simpler AI chat without workflow automation